Dr. Samuel Horner works at a family optometry practice in a suburb of St. Paul, Minnesota. The practice was originally started by his father, Dr. John Horner, and has been serving patients for over 23 years.
Horner Family Eyecare offers comprehensive eye exams and primary care, along with some medical management of conditions such as diabetes, glaucoma, and macular degeneration. The practice is especially known for its work in contact lens fitting, particularly specialty and gas-permeable lenses, building on Dr. John Horner’s deep expertise in this field.
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The Challenge
Before implementing Barti, Horner Family Eyecare faced:
- Paper-based records that were hard to maintain and interpret.
- Handwritten notes lacked detail limiting record quality.
- No online scheduling or electronic reminders for patients.
- Staff spent hours making manual reminder calls.
The Solution
To overcome the limitations of paper records and time-consuming manual tasks, Horner Family Eyecare implemented Barti’s AI-powered platform. The all-in-one system simplified charting, communication, and scheduling, eliminating the need to switch between multiple platforms.
- Digital Transcription: Replaced handwritten notes with clear, structured records created in real-time.
- Online Scheduling: Enabled simple online scheduling, making it easier for patients to book and boosting exam volume.
- Automated Messaging & Reminders: Reduced no-shows and saved staff hours previously spent on manual calls.
- Online Patient Intake Forms: Allowed patients to complete forms before the visit, saving staff time and automatically populating details into the exam record.
"I think a number of the things I would say that Barti helped us with, we maybe didn't even know some of them were an issue before." -Dr. Samuel Horner
The Results
By moving away from paper records and manual processes, Horner Family Eyecare saw immediate improvements in both efficiency and patient care. With Barti in place, the practice not only streamlined its workflows but also achieved measurable growth and stronger patient relationships.
- 20% Increase in Exams: Online scheduling brought in more patients, especially younger demographics.
- 5+ Hours of Staff Time Saved Per Week: Automated reminders saved staff five hours each week.
- Clearer & More Comprehensive Records: Created structured notes that were easy to read and captured richer patient details.
- Workflow Efficiency: Administrative processes were streamlined, reducing strain on staff.
- Net Revenue Per Patient Increased: Collecting more patient details led to higher medical billing and revenue per patient.
- Fewer No-Shows: Automated reminders and messaging kept schedules full.
- Improved Patient Experience: Patients noticed the doctor was more focused on them instead of note-taking.
- Practice Modernization: Moved a family-owned practice from paper to a fully digital workflow.
"If you’re a doctor thinking about making the switch, do it. Barti has helped us modernize our family practice while keeping the personal touch our patients value." - Dr. Samuel Horner
